Terms of Service
Last updated: July 2026
1. The service
ClassOvation is operated by EMSERO LLC, a North Carolina limited liability company (“we,” “us,” or “ClassOvation”). We provide class-management software for studios and academies. By creating an account or using the service, you agree to these terms.
2. Accounts
You are responsible for the activity under your account and for keeping your password secure. You must provide accurate information and be authorized to act for any studio or family you represent.
3. Studio and family roles
A studio is responsible for the accuracy of the information it enters, for its billing decisions, and for obtaining the consents its families and local laws require. Families use the service to view enrollments, sign documents, and pay their studio.
4. Payments & fees
Card payments are processed by Stripe, through Stripe Connect. Each studio is the merchant of record for the payments its families make — tuition and fees are charged on the studio's own connected Stripe account, and payouts follow the studio's Stripe schedule. ClassOvation is never the merchant of record and never holds a studio's tuition funds. Studios set their own tuition, fees, and any card surcharge, disclosed to families before payment. ClassOvation charges a platform fee disclosed on our pricing page; where that fee is collected from the parent at time of payment rather than billed to the studio, the pricing page discloses that too. Studios are responsible for their own tax obligations and for the lawfulness of the charges they configure. Refunds are handled by the studio, through the service.
5. Studio subscription
New studios receive a 60-day free trial with no card required to begin. After the trial, continued use requires a paid subscription, billed monthly based on the studio's active student count as described on our pricing page. There is no long-term contract — a studio may cancel at any time, effective at the end of the then-current billing month. Amounts already billed are not refunded for a mid-month cancellation. We may change subscription pricing prospectively, with notice to active studios before it takes effect on their account.
6. Acceptable use
Do not use the service to break the law, infringe others' rights, send unsolicited bulk messages, or attempt to disrupt or gain unauthorized access to the platform. Content you upload must be content you have the right to use. Do not attempt to circumvent payment processing, probe or scan the platform for vulnerabilities without our prior written permission, or use the service to collect information about children beyond what is reasonably necessary to operate a studio's classes, billing, and communications.
7. Children's data & the studio's role
Studios serving minors maintain the parental relationship — enrolling a family, obtaining any consent applicable law requires, and deciding what student information to collect. ClassOvation is not a party to that relationship. We process student and family information solely on the studio's instructions, as described in our Privacy Policy and, for studios that sign one, our Data Processing Addendum. A studio is responsible for the accuracy of what it enters and for its own compliance obligations as a business serving minors, independent of and in addition to anything ClassOvation provides.
8. Availability & changes
We work to keep the service available and backed up, but provide it “as is” and “as available,” without warranties of any kind, express or implied, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We may update features and these terms; material changes will be noted here with a new date.
9. Liability
To the extent permitted by law, ClassOvation is not liable for indirect or consequential damages, and our total liability is limited to the amounts paid for the service in the three months before the claim. Nothing in this section limits liability for a party's own gross negligence or willful misconduct, or either party's indemnification obligations under Section 10.
10. Indemnification
A studio agrees to indemnify and hold ClassOvation harmless from claims arising out of the studio's own misuse of the service, its violation of these terms, or its violation of a law or a family's rights that does not arise from a defect in the service itself.
11. Governing law
These terms are governed by the laws of the State of North Carolina, without regard to conflict-of-law principles. [Counsel to confirm venue and whether an arbitration clause should apply.]
12. Termination
You may stop using the service at any time. We may suspend accounts that violate these terms. On request after termination, we will make a studio's data available for export for a reasonable period before deletion, per our data retention policy.
13. Contact
See also our Privacy Policy and our Data Processing Addendum.