Frequently asked questions
Getting started
How does the free trial work?
You get 60 days free. No credit card is required to begin. At the end of the trial you may continue on a paid plan or cancel at no charge.
How do I switch from another system?
Export your data and use the guided importer — people, students, classes, schedules, enrollments, and account balances (reconciled to the penny). The importer is free, and we walk your first import through with you if anything looks off. Most studios finish in an afternoon. Switching to ClassOvation.
Is there a setup fee?
No. There is never a setup fee.
Pricing & billing
How is pricing calculated?
One plan. You pay for the students you actually have — billed on your end-of-month enrolled count. Every feature is included: no tiers, no add-ons, no per-feature charges. See the pricing page and calculator.
When am I billed?
At the end of each month, according to that month's enrolled count. Summer drops to the lowest tier on its own when enrollment drops.
Where does tuition money go?
Directly into your connected Stripe account. Payouts follow your Stripe schedule. ClassOvation never holds tuition funds. Card processing can be passed to parents as a surcharge or absorbed; a 1% technology fee on online payments is paid by the parent, not you.
Can I cancel anytime?
Yes. There is no long-term contract.
Data & security
Is my studio's data isolated?
Every studio's records are isolated at the database — one studio can never see another's.
How are backups handled?
Data is snapshotted and copied offsite every night. Restores are rehearsed, not theoretical.
Who can see student and family information?
Only authorized staff at your studio. We do not sell data or use student information for advertising.
Parent & instructor app
Is there a mobile app for parents?
Yes. Parents and adult students can view balances, pay with a saved card, self-enroll or drop, sign waivers, book drop-ins, and buy recital tickets with reserved seating.
Can instructors use the app?
Yes. Instructors can take attendance and view class information from their phone.
Support
How do I get help?
Email support@classovation.com. We read everything and respond during business hours.